Preparing for a Furniture Tech Appointment Visit

1. Running Late or Missing an Appointment: If you are unable to make it to your appointment, or if you are going to be late, please call us at 661-376-0900 and leave us a message telling us.  The technician will only wait at your house for you for up to 15 minutes, but is not required to wait for you at all.   If you miss your appointment without calling us, you will be put last on our scheduling book.  Please call if you’re going to be late or miss an appointment.  A technician will call you if they are going to be more then 15 minutes late to the appointment or needs to reschedule.
2. Reschedule if your family is sick or has lice: If you, or a member of your household such as; your spouse or kids, or housemates, are sick, have lice, a dangerous disease, or have a cold or flu virus, please call us at 661-376-0900 to reschedule your appointment for a later date.  We do not want to get sick and pass that sickness on to other customers, so please be mindful and respectful of other people and our technicians in this manor.  Especially with the H1N1 Virus going around.  If the technician arrives at the house and finds a family member sick, that technician will immediately cancel the appointment and leave, you will then have to call and reschedule at a later date.
3. Secure your animals: If you have an excitable or protective dog or animal, please be sure they are properly secured before the technician arrives.
4. Secure your kids: We use a lot of dangerous equipment in our line of work, and will not tolerate kids getting into our stuff, or getting in our way, or endangering themselves at anytime while our technicians are on location.   Please keep your kids away from the job area and our equipment.  We do not want to see a child get hurt, so please keep your child secured.  Furniture Tech is not responsible for children who get hurt in the area we are working.
5. Responsible Adult: We require that you, your spouse, or a responsible adult be present at all times during our appointments and while repairs are being performed.   Please do not have your children take the appointment, and please do not leave us alone in your house without you or a responsible adult being there.
6. Clean Off Damaged Furniture So We Can See: Please already have the damaged piece of furniture cleaned off of its TV’s, computers, papers, nick knacks, pictures, other miscellaneous items, and the piece easily accessible before the technician arrives.   The technician is not responsible for moving your personal property from the piece so he/she can look at it.
7. Payment: Please remember that all balances and fees are due at the time of the appointment or repair, so please be prepared to pay us at that time.