FAQ’s

Furniture Tech – Professional On Site Furniture Repair
FAQ’s (Frequently Asked Questions)

Q:   Do you do full refinishing?
A: We do wood, scratch, gouge, finish & color spot repairs only, not refinishing.    The piece gets rejuvenated not refinished.  The value of the piece isn’t lowered or ruined because we do not strip or refinish.

Q:    Do you do full upholstery?
A: We do upholstery spot repairs only, not full upholstery.   We can replace parts from the manufacturer, sew seams, fix tears, reattach buttons, and much, much more, but we do not cut and sew our own parts, nor do we do full upholstery.

Q:     Are you a Licensed?
A: According to the Better Business Bureau – (who helped us do research), Kern County Sheriff Department (who regulate county businesses), and the City of Bakersfield (who regulate city businesses);    Furniture Tech does not do any refinishing or full upholstery, and therefore is not required to have a Refinisher, Cabinet, or Custom Upholstery Licensing.    If we were required to have these licenses, we would definitely carry them.  Our Furniture Tech DBA business name is registered with the City of Bakersfield and County of Kern, and public record can be found at the Kern County Clerks Office in Bakersfield California.  Our business partner, Blackmon Design, are a separate entity, and carry their own separate certifications, licensing and insurance, please contact them directly, their new website is www.blackmondesign.com

Q:    Do you do Leather Repairs?
A: Yes, Leather Repair Services are handled by our business partners, Blackmon Design.

Q:   Are you expensive ?
A: Yes, we are professionals and charge a professional fee.  Most of the time, we are still a lot less expensive, then buying new or stripping and refinishing the piece.

Q:   How much do you charge per hour?
A: We do not have hourly rates for furniture repair, all furniture repair pricing are by the repair, or by the job.   Although individual labor times may vary, you will not be charged more then our estimate unless you add on more repairs or more damage is found.  (No matter how much time it takes to repair the piece, you will not be charged more then our estimate unless you add on more repairs)

Q:   Why do you charge inspection fees ?
A: Yes we charge inspection/estimate fees for some of our services.   We are an On-Site service, which means we come to you, we charge inspection fees to cover technician wages and the high cost of gas.  Inspection fees are due in advance or at the time of the inspection appointment.  To avoid our inspection fee, send us pictures via email, we are able to give free inspections through the email if the pictures are detailed enough.

Q:   What is your service area ?
A: Bakersfield, CA only.   Due to the rise in gas prices, we charge an hourly fee, (round trip), to travel outside of Bakersfield .   We do not like to travel outside of town, but will for special requests, upon agreement of our travel fees.  Due to abuse, travel fees must now be paid in advance.

Q:   Where are you located ?
A: We are located in the SW of Bakersfield, CA. by Taft Hwy and Hwy 99.  We are an On-Site service, our shop is in our truck, so we do not have an office that you can visit.   In-Shop repairs are performed at Blackmon Design.

Q:   Why do I always get an answering machine when I call ?
A: Yes, we are sometimes difficult to get a hold of, we apologize.  To keep costs as low as possible, we do not have any office staff.   We are working on getting a better system for contacting us.    Email or this website are currently the fastest and easiest way to get a hold of us. We do have a webmaster always on duty that does return every email right away.  Contact us now.

Q:   What is your fax phone number ?
A: Fax:  (888) 446-9491

Q:   What are the requirements to use your service?
A: See our Terms of Service.  We at Furniture Tech go by the three ‘P’s as outlined below:

Polite – We do not entertain rude customers, it is a waste of our time and other customer’s time.  If you are rude, please kindly find another repair firm.   We reserve the right to refuse service to any customer that is being rude or abusive.

Patient – We are doing our best to provide “customer’s satisfaction” FOR ALL OF OUR CUSTOMERS, therefore please be patient, because that helps us in achieving our mutual goals.  Being inpatient does not help anybody, and will not be tolerated by our staff.

Punctuality – We expect customers to be on time to their appointments, as our tech’s are on time.   We expect them to call if they’re going to be late, or need to reschedule or cancel, as our tech’s do.   As well, we expect payment in full, for services rendered, the same day as the repairs are performed.   No Exceptions.